Patient Coordinator (Dubai)

About the role

Patient experience and front-of-house

• Welcome patients, manage check-ins and registrations, and coordinate clinic flow to minimize wait times.
• Handle patient inquiries by phone and email with professionalism.

Insurance verification and authorization

• Verify patient eligibility, co-payments, and deductibles across major UAE insurance portals.
• Prepare and submit prior-approval requests with accurate ICD-10 and CPT coding.

Regulatory and digital compliance

• Maintain data in the EMR and HR platform in alignment with DHA Dubai regulations.
• Follow Malaffi synchronization protocols and accident-related reporting mandates.

Claims and financial operations

• Track submitted claims, investigate denials, gather clinical evidence, and handle resubmissions.
• Collect patient co-payments and self-pay fees, manage the daily cash float, and complete end-of-day reconciliations.

Requirements and qualifications

• Native or professional fluency in Arabic and English, written and spoken, is mandatory.
• At least 2–3 years of hands-on experience in medical insurance coordination or medical reception within Dubai.
• Direct experience with local insurance platforms such as Daman, Thiqa, or NextCare.
• Solid understanding of DHA regulations and Malaffi.
• Strong EMR and standard administrative platform skills.
• Exceptional interpersonal and communication skills, attention to detail, multitasking ability, and a proactive operational mindset.

Compensation

• Pay is listed as AED 3,000–4,000 per month.