Patient Care Navigator

Assists with overseeing the daily inbound calls, fax referrals, emails and tasks for the department.

Assists Care Managers in performing assigned tasks.

Ensures patient is progressing toward desired outcomes by continuously monitoring patient care through assessment and evaluation.

Identifies and resolves barriers that hinder effective patient care.

Improves quality and completeness of documentation.

Collaborates with patients, families, nurses, physicians, and other members of the team, building consensus around issues and appropriately resolves in a timely manner.

Documents in a clear, complete, concise, and organized manner.

Monitors clinically low risk cases.

Advises Care Manager and/or Medical Director of any new and/or concerning clinical issues.

Institutes necessary actions to promote quality care and appropriate.

Accepts referrals and identifies patients who meet the criteria for care management.

Adheres to and supports team members in exhibiting HOPCo’s values and mission.

Assists with program planning, development, and evaluation.

Performs related duties as assigned. Performs other CIN duties as assigned.

Medical Assistant or Certified Nursing Assistant degree or equivalent working knowledge preferred.

Minimum three (3) years of certified nursing assistant or medical assistant experience is preferred.

One-year experience in a medical business office, physician’s office, or hospital environment is preferred.