Patient Care Intake Representative

Entry Level Position.

Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution.

This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction.

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members

• Manage and assist with prescription processing as needed, when not taking patient inbound calls

• Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls

• Directing calls to the correct department, team, or individual based on the assessed patient needs

• Provides resolution to customer service issues to ensure member satisfaction as needed

• Maintain and keep reasonable production as determined by supervisor

• May assist in orienting and training new employees

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned