Patient Admin Executive
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Key skills for this role
About the Role
Responsible for patient admissions, billing, insurance verification, appointment management, and maintaining patient confidentiality in a healthcare setting.
Key Skills for This Role
Responsibilities
- Greet patients, direct them to appropriate departments, and provide routine information about the hospital
- Handle telephone inquiries from patients and provide information to respective doctor/nurse for call backs
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and ensure records of current patients are up to date
- Provide information about medical insurance coverage and collect payment/co payment based on eligibility
- Facilitate daily cash collection, credit card slips, and cheque deposits
- Generate and process patient invoices for services rendered
- Maintain working knowledge of Hospital Information System, clinic times, and doctor duty roster
- Check emails daily and respond to queries in a timely manner
- Ensure operations are carried out uniformly according to hospital policies and procedures
Requirements
- High school diploma or equivalent (implied by role)
- Experience in a medical facility or hospital setting
- Knowledge of medical insurance and billing procedures
- Proficiency in hospital information systems
- Excellent communication and interpersonal skills
- Ability to handle cash and financial transactions
Full Job Posting
Job Overview
- Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.
Specific Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/ co payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
Requirements
- High school diploma or equivalent (implied).
- Experience in a medical facility or hospital setting preferred.
- Knowledge of medical insurance and billing procedures.
- Proficiency in hospital information systems.
- Excellent communication and interpersonal skills.
- Ability to handle cash and financial transactions.
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