Patient Admin Executive
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Key skills for this role
About the Role
Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. Handle telephone inquiries from patients and provide in.
Key Skills for This Role
Responsibilities
- Greet patients and direct them to appropriate departments
- Manage appointments including no shows, rescheduling, and confirmations
- Register new patients and update current patient records
- Handle telephone inquiries and provide information to doctors/nurses for call backs
- Collect payments and co payments based on insurance eligibility
- Generate and process patient invoices for services rendered
- Maintain working knowledge of hospital information system and clinic schedules
- Ensure compliance with hospital policies, infection control, and patient safety standards
Requirements
- Experience in patient administration or healthcare front desk
- Knowledge of medical billing and insurance processes
- Proficiency in hospital information systems
- Strong communication and interpersonal skills
- Ability to handle cash and payment transactions
Full Job Posting
Key Responsibilities
- Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
- Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
- Appointment management including no shows, rescheduling of patients and confirmations.
- Register new patients and ensure the records of current patients are up to date.
- Provide information about medical insurance coverage to patients and collect the payment/co payment based on the insurance eligibility.
- Provide claim forms in case the patient wants to claim reimbursement.
- Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises.
- Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
- Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
- Check emails daily, ensuring you respond to queries in a timely manner.
- Ensure operations are carried out uniformly according to the hospital policies and procedures.
- Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
Qualifications
- Experience in patient administration or healthcare front desk.
- Knowledge of medical billing and insurance processes.
- Proficiency in hospital information systems.
- Strong communication and interpersonal skills.
- Ability to handle cash and payment transactions.
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