Partnership Manager – Merchant Partnerships & Loyalty
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Key skills for this role
About the Role
Hyper Lychee Labs is hiring a Partnership Manager for a leading regional bank in Doha, Qatar. You will own the merchant partnership lifecycle end-to-end, sourcing and onboarding merchants, negotiating offers, and managing relationships to drive cardholder engagement and spend.
Key Skills for This Role
Responsibilities
- Source, evaluate, and onboard new merchant partners across retail, dining, travel, e commerce, and lifestyle
- Serve as main point of contact for merchant partners, running regular business reviews and identifying growth opportunities
- Design and negotiate merchant funded offers, cashback structures, and loyalty rewards
- Track competitor loyalty programmes and emerging merchant categories to inform partnership pipeline
- Measure partnership and offer performance against targets and provide recommendations
- Collaborate with product, marketing, digital, CRM, risk, and compliance teams to get offers live
Requirements
- 5 to 8 years in partnership management, merchant acquisition, or loyalty programme management within banking, cards and payments, or fintech
- Proven track record sourcing, negotiating, and managing commercial merchant partnerships end to end
- Strong commercial and analytical judgement
- Professional English fluency
- Available immediately or on short notice
- Working understanding of interchange economics, card scheme rules, and merchant funded offers
- Hands on experience with loyalty programme models
- Experience with CRM platforms (Salesforce, HubSpot, or equivalent)
- Familiarity with loyalty management and campaign/offer publishing platforms
- Comfort with analytics and reporting tools (advanced Excel, Tableau, Power BI, or equivalent)
- Arabic language ability
- Relevant degree; MBA or loyalty marketing certification is a plus
Full Job Posting
Overview
- We are hiring a Partnership Manager to work on a project for a leading regional bank in Doha, Qatar.
- This role sits inside the bank's loyalty and cards function, focusing on growing the merchant ecosystem behind a card portfolio.
- It is a commercial, relationship driven role for someone who has built and run merchant partnerships in cards, payments, or fintech.
The work itself
- Winning and onboarding merchants across retail, dining, travel, e commerce, and lifestyle.
- Being the main point of contact for partners, running regular business reviews and deepening relationships.
- Designing and negotiating merchant funded offers, cashback structures, and loyalty rewards.
- Tracking competitor loyalty programmes and emerging merchant categories across Qatar and the region.
- Measuring partnership and offer performance against targets and turning that into recommendations.
- Working closely with product, marketing, digital, CRM, risk, and compliance teams.
What you need to have
- 5 to 8 years in partnership management, merchant acquisition, or loyalty programme management within banking, cards and payments, or fintech.
- Proven track record sourcing, negotiating, and managing commercial merchant partnerships end to end.
- Strong commercial and analytical judgement.
- Professional English fluency.
- Available immediately or on a short notice period.
- Working understanding of interchange economics, card scheme rules, and merchant funded offers (preferred).
- Hands on experience with loyalty programme models (preferred).
- Experience with CRM platforms like Salesforce or HubSpot (preferred).
- Familiarity with loyalty management and campaign/offer publishing platforms (preferred).
- Comfort with analytics and reporting tools like advanced Excel, Tableau, Power BI (preferred).
- Arabic language ability (preferred).
- Relevant degree; MBA or loyalty marketing certification is a plus.
The kind of person we want
- Genuinely commercial, comfortable in negotiation, able to structure deals that work for both sides.
- Understands cards and loyalty world well enough to know why interchange, scheme rules, and offer mechanics matter.
- Able to juggle many partners and competing priorities without letting relationships go cold.
What success looks like
- Steady flow of new merchant partners brought on and activated.
- Cardholders actively engaging with and redeeming offers.
- Measurable lift in card spend traceable to merchant driven offers.
- Partners renewing at end of terms rather than churning.
- Shrinking gap between signing a partner and getting their offer live.
To apply
- Share your updated CV along with a short note on the merchant partnerships you've personally sourced and negotiated, and the loyalty or offer programmes you've run.
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