Partner Success Manager, UK
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Key skills for this role
Key Skills for This Role
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Requirements
- What You Bring
- 4–6 years in partner/account management, customer success, or professional services delivery in a B2B SaaS company
- Experience managing partner or client relationships directly, ideally in a delivery or implementation context
- Experience working within a partner success, channel, or professional services function
- Comfortable using scorecards, performance metrics, and delivery frameworks to manage third-party partners or service providers
- Good commercial awareness, with an understanding of partner-sourced or influenced revenue
- Strong communication, presentation, and stakeholder-management skills
- Comfort working across teams and time zones in a fast-paced, changing environment
- Technical aptitude and ability to speak credibly about software implementation methodologies
- Based in the UK with the right to work in the UK, and willing to travel within the UK and occasionally internationally as needed
- Advantages (Strongly Preferred)
- Previous experience managing systems integrators, consulting partners, or implementation partners in the SaaS industry
- Direct experience in the legal tech (LegalTech) or professional services automation space
- Familiarity with law firm operations, client accounting, or legal practice management workflows
- Hands-on experience with partnership tools such as Planhat, LearnUpon, Salesforce PRM, or similar
- Experience with tools like Asana and support platforms (Zendesk, Freshdesk)
- If you enjoy building strong partner relationships and driving successful project delivery, this is a great opportunity to make an immediate impact at a high-growth global SaaS company.
- Actionstep is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits
- WHAT WE OFFER
- £65000-£75000 base salary
- Flexible, remote-first working
- Unlimited leave
- Optional London offices in WeWork
- Pension contributions
- Private medical insurance
- Dental insurance
- Life insurance
READY?
If you have read this and you are thinking “this is for me” - we want to hear from you. Apply below, or get in touch directly if you have questions. We keep our process straightforward.
About Actionstep
Actionstep is a private legal practice-management software company serving midsize law firms worldwide.
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