Customer Support Analyst (Legal Accounting)

Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform.

Previous experience working at Level 1 and Level 2 in a multi-leveled support team that is geographically distributed.

An experienced people person. You are a pleasure to work with and have a can-do attitude.

Excellent oral, written, presentation and communication skills, for use with both internal and external stakeholders and all levels of management.

Technically minded - there isn’t a platform that you can’t jump in and understand within a short period of time.

Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for our customers.

Previous experience working in a distributed team.

Experience with Actionstep or one of our integration partners.

Experience working with legal software in prior roles.

Experience as a practice manager or operations manager in a law firm.