Partner Program Manager - TNS

About the team This role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from Quality Data Measurement. This role will be a key conduit between the TnQ TikTok team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint. Responsibilities -Partner Engagement: Manage day-to-day partner relationships and address operational or wellbeing issues -Cross-functional Alignment: Collaborate with internal teams to align on delivery goals and share partner feedback -Internal Ops Forums: Drive planning and execution of internal workshops and global performance reviews (e.g., WBRs) -Performance Oversight: Lead QBRs, track KPIs, and provide input into scorecards -Quality Improvement: Recommend and align on quality actions to meet standards -Strategic Partner Alignment: Sync on BD goals, staffing, and delivery priorities -Performance Development: Guide reviews and post performance review action planning for underperforming team members -Resource & FTE Planning: Own partner-related FTE planning and provide insights to internal stakeholders Minimum Qualification(s): - 5+ years of experience in program management, operations, or vendor/partner management roles. - 5+ years of experience with people management to demonstrate ability to lead and develop high-performing teams. - Strong communication and stakeholder management skills across internal and external audiences. - Experience working with BPOs or in a vendor-supported service model. - Proficiency in planning, coordinating, and executing multi-stakeholder initiatives. - Experience in tech or platform-driven organizations. - Familiarity with performance scorecards, SOW governance, and workforce planning tools; ability to analyze partner data and provide actionable insights. Preferred Qualification(s): - Hands-on experience integrating Gen AI/LLM-based tools into operational workflows TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. f: