Part-Time Client Advisor, Short Hills

Create a Welcoming Environment

Immediately welcome customers and proactively offer assistance.

Provide a dynamic service presence to each location.

Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them with guidance.

Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area.

Help foster a welcoming, fun, encouraging and energetic customer environment.

Create a positive work environment through collaboration.

Elevate the Shopping Experience

Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin's selling ceremony.

Incorporate the WE SELL SUN selling ceremony in every sale through applying first smile, be curious, tell the tale, unveil connections, matching top, perfect fit, reassure, and convince.

Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.

Study and communicate collection details while assisting clients.

Ensure the customer wish list is always current with customers being notified when product arrives.

Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women's Sales, and Top to Bottom by delivering top-tier customer service.

Adhere to all corporate customer service policies.

Demonstrate effective communication with customers, coworkers, and managers.

Lead by example and positively influence others.

Support Store Operational Excellence

Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.

Execute correct POS processes including proper cash handling and opening/closing the registers.

Adhere to all operational policies and procedures.

Safeguard company property, including key holding.

Maintain standards of cleanliness and organization.

Responsible for opening and closing the store.

Problem Solving

Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment.

Ability to understand a customer's concerns and quickly determine solutions with limited supervision.

Education:

High School Diploma/Equivalency Required.

2-3 years of experience in a customer-facing role with a focus on sales, preferably in a luxury or a hospitality setting.

Competencies:

Desire to work in a retail setting, with a focus on sales

Passion for luxury product with an appreciation for design

Entrepreneurial spirit

A professional, welcoming character and presentation

Ability to generate customer delight

Client-oriented with an excellent sense of service quality (go the extra mile spirit)

Excellent communication skills

Strong attention to detail

"Win together" mentality

Ability to work autonomously

Strong problem-solving skills

Displays strong organizational skills and follow-through

Technologically savvy

Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends, and holidays

Languages: Foreign Languages a plus

Essential Physical Requirements

Lift and/or move up to approximately 50 pounds frequently

Bending/stooping/kneeling required-frequently

Climbing ladders -- occasionally

Routine standing for duration of shift (up to 8 hours)