paycor
Part-Time Box Office Support Representative
Houston Rockets -- Toyota Center
Houston, USA
Part-time
Entry
Onsite
Discovered 1 weeks ago
Free
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- Serve as a welcoming and knowledgeable first point of contact for guests attending events.
- Provide accurate event, venue, ticketing, and operational information through phone, live chat, and in-person interactions.
- Deliver proactive guest assistance by answering questions, providing way-finding support, and helping guests navigate the venue.
- Assist guests with locating entrances, seating areas, amenities, guest service locations, and event-related resources.
- Create positive and memorable guest experiences through professional, friendly, and solution-oriented interactions.
- Assist guests with ticket purchases, account access, and event admission inquiries.
- Troubleshoot mobile ticketing issues include ticket transfers, QR code scanning, digital ticket delivery, and account login concerns.
- Guide guests through ticket purchasing and account management processes.
- Resolve common ticketing concerns while escalating complex issues to Box Office leadership when appropriate.
- Assist guests with mobile applications, digital wallets, and ticket access technology.
- Support guest operations at designated venue entrances and guest assistance locations.
- Provide directional assistance and venue wayfinding support to help guests efficiently navigate the arena.
- Assist with crowd flow, guest inquiries, and operational support during high-volume entry periods.
- Escort or direct guests to appropriate departments or service locations when advanced assistance is required.
- Support venue-wide guest experience initiatives and event readiness efforts.
- Maintain consistent communication with supervisors and department leadership regarding guest concerns and operational trends.
- Document recurring guest issues, ticketing concerns, and opportunities for process improvement.
- Assist with operational readiness and support initiatives that enhance the overall guest experience.
- Maintain professionalism and adherence to departmental standards at all times.
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
- Experience working as an usher, guest services representative, event ambassador, concierge, front desk associate, receptionist, or venue attendant.
- Experience providing guest wayfinding, traffic flow management, or crowd assistance in a live event environment.
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