paycor
Part-Time Box Office Event Representative
Houston Rockets -- Toyota Center
Houston, USA
Part-time
Entry
Onsite
Discovered 1 weeks ago
Free
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- Deliver exceptional customer service while assisting guests with ticketing and event-related inquiries.
- Troubleshoot and resolve mobile ticketing issues including ticket transfers, account access, digital ticket delivery, QR code scanning, and mobile wallet functionality.
- Assist guests with password resets, account recovery, and navigation of ticketing applications.
- Research and resolve ticketing discrepancies using ticketing system tools and available resources.
- Escalate complex ticketing issues when appropriate while maintaining a positive guest experience.
- Process ticket sales, exchanges, upgrades, and approved relocations in accordance with departmental procedures.
- Utilize ticketing systems to access account information, verify ticket ownership, and resolve guest concerns.
- Maintain accuracy when handling ticket transactions and guest account information.
- Operate ticketing software, scanners, tablets, mobile devices, and point-of-sale equipment.
- Assist guests with mobile applications and digital ticket management.
- Troubleshoot issues related to account login, ticket visibility, transfer acceptance, and mobile entry.
- Support guests using Apple Wallet, Google Wallet, and other digital ticket storage methods.
- Demonstrate confidence utilizing tablets, smartphones, and event technology platforms.
- Maintain a professional and guest-focused environment.
- Ensure assigned workstations remain organized and operational.
- Follow all ticketing, cash handling, and operational procedures.
- Communicate operational concerns and guest trends to supervisors.
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
- 2+ years of customer service experience creating a positive guest experiences.
- Strong interpersonal and communication skills.
- Demonstrated problem-solving ability and attention to detail.
- Previous experience in ticketing, guest services, hospitality, sports, entertainment, retail, or customer-facing environments.
- Experience using ticketing systems such as AXS, Ticketmaster, or similar platforms.
- Experience navigating guest ticketing accounts and making appropriate service decisions to resolve issues, including seating relocations and upgrade requests.
- Experience using tablets, point-of-sale systems, or customer service technology tools.
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