Packaging Application Engineering Manager

The Packaging Application Engineering Manager supports a team of Application Engineers in their pre-sale support efforts by collaborating with Sales Teams, Department Managers , Product Market Managers, Sales Administrators and international colleagues to define and propose the technical aspects of sales projects, proposals and orders. Advance and propel the sales process Provides technical expertise to the direct reports to best support the Sales Team in closing new business opportunities as well as ensuring the technical implementation of new and additional services.

This position will travel up to 25% of the time .

Schedule needs to be flexible to accommodate sales team and customer schedules.

Essential Duties and Responsibilities include the following.

Other duties may be assigned:

• Lead and manage the collaborative pre-sales technical effort and smooth transition of projects from Sales through Application Engineering team. Ensure efficiency by managing workflow process and resource allocation to meet departmental goals.
• Responsible for leading the team to produce technically sound customer solutions and fully documenting solutions for the formal transfer of projects to the Quote Writing team; P articipate in order clarification with Order Processor and work with international business partners and/or Engineering to address follow-up technical questions and concerns as needed .
• Manage the complete and proper hand-off of projects to downstream Engineering teams to ensure all technical considerations and customer requirements are fully understood. Manage a formal order documentation (order card, machine drawing, etc.) process and Project Management transition process.
• Collaborate cross departmentally to ensure proper hand-off/understanding of customer requirements to result in the most seamless, efficient process possible without sacrificing quality.
• Assess application, technical, and process training needs of individuals on the team to properly develop and implement an onboarding training program with regular continual training opportunities for associates.
• When requested, participate in sales calls with Sales Directors, Regional Sales Managers , and Key Account Manager s to provide technical support in their consulting and selling efforts with customers.
• Visit German parent company as required to build and maintain solid, creditable relations with other internal partners to foster an open and collaborative culture.
• Fully understand and utilize SAP, MULTIVAC quoting systems, CRM database, and MULTIVAC training systems to continuously improve quality of deliverables to Sales, customers, and downstream departments.