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Overnight Weekend Veterinary Receptionist

Innovetive PetCare
Chattanooga, USA
Full-time
Entry
Onsite
Discovered Yesterday
Electronic Medical Record (EMR)InstinctVIACareCreditScratchpay
Free

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Key skills for this role

Electronic Medical Record (EMR)InstinctVIA
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Some of the responsibilities you will own in this role:

  • Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital .
  • Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service .
  • Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
  • Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
  • Support clients with empathy and professionalism during stressful, emotional, and emergency situations.
  • Collect deposits and process payments for emergency veterinary services, procedures, and hospitalization .
  • Clearly explain estimates, pricing, payment policies, and financial requirements to clients.
  • Educate clients about available third-party financing options, including CareCredit and Scratchpay .
  • Review charges and perform basic financial audits to help ensure accurate and complete invoices.
  • Schedule and coordinate emergency veterinary appointments, specialty consultations, rechecks, and patient visits .
  • Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols.
  • Maintain accurate patient information and appointment details in the electronic medical record (EMR) system.
  • Coordinate patient flow, client visits, and communication between the front desk and clinical teams.
  • Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation.
  • Obtain and accurately enter client and patient information into the hospital’s EMR system.
  • Maintain organized, accurate, and up-to-date veterinary medical records .
  • Prepare documentation and paperwork for specialty procedures, hospitalized patients, and emergency cases.
  • Maintain a clean, organized, and professional veterinary reception area and client lobby .
  • Work closely with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow.
  • Assist with escorting clients and patients to exam rooms and coordinating patient visitation.
  • Help ensure clear and timely communication between the front desk and medical team.
  • Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake .
  • Prioritize incoming calls, client needs, and administrative tasks in a high-volume emergency environment.
  • Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients.
  • Support the veterinary team during urgent situations while maintaining excellent client communication.

Preferred Qualifications

  • Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, veterinary technician, or animal hospital receptionist preferred.
  • Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus.
  • Strong verbal and written communication skills with a high level of empathy and emotional intelligence.
  • Ability to remain calm, professional, and organized in high-stress or emergency situations.
  • Ability to multitask and prioritize competing responsibilities in a fast-paced veterinary environment.
  • Basic understanding of veterinary terminology, common medical conditions, and emergency presentations .
  • Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus.
  • Comfortable handling financial transactions and confidently discussing estimates, payments, and treatment costs with clients.
  • Strong attention to detail and ability to maintain accurate medical and financial records.
  • High school diploma or equivalent required.
  • Ability to stand and walk for extended periods throughout the shift.
  • Ability to assist with and safely handle patients weighing up to 40 lbs. when needed.
  • Ability to work effectively in a busy 24-hour or emergency veterinary hospital environment .

Benefits

  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development

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