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Client Service Representative

Innovetive PetCare
Long Island City, USA
Full-time
Entry
Onsite
USD 18-20 hourly / hour
Discovered Yesterday
Free

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Some of the responsibilities you will own in this role:

  • Answering a high volume of phone calls and assisting clients with questions
  • Greeting clients and creating a welcoming experience
  • Checking patients in and out - Scheduling and confirming appointments
  • Responding to emails and client messages
  • Taking accurate messages for our medical team
  • Creating and updating patient and client profiles
  • Processing payments and assisting with account questions
  • Communicating with clients regarding medications, records, appointments, and follow-ups
  • Maintaining an organized and clean reception and lobby area
  • Assisting the veterinary team and other departments as needed
  • Providing exceptional customer service to our clients and their pets

Preferred Qualifications

  • **Veterinary hospital or veterinary receptionist experience is required**
  • Excellent communication and customer service skills
  • Comfortable working in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to multitask and prioritize responsibilities
  • Comfortable answering phones and communicating with clients in person, by phone, and electronically
  • Reliable, punctual, and professional
  • A positive attitude and willingness to work as part of a team
  • Compassionate and comfortable interacting with dogs, cats, and their owners -
  • Ability to remain calm and professional in stressful or emotional situations

Benefits

  • Competitive Compensation – $18.00–$20.00/hour , based on experience, skills, and qualifications.
  • Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
  • Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
  • Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
  • Generous Paid Time Off – Recharge with paid vacation and personal days.
  • 401(k) with Company Match – Invest in your future with our retirement savings plan.

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