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Overnight Member Services Representative
Crunch Fitness - Fit Fusion LLC
Walker, USA
Full-time
Entry · 1+ years experience
Onsite
USD 12-15 hourly / hour
Discovered 1 weeks ago
Free
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The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base.
They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.
Full Job Posting
Benefits
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
Overview
The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base.
They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.
Responsibilities
- Manages cleaning assignments during the overnight shift.
- Prepares the facility for the AM shift.
- Greets all members & guests with a focus on member engagement and retention.
- Assists with membership, retail and tanning product sales.
- Promotes membership privileges including tanning, group fitness, small group training and childcare.
- Delivers on new member enrollment expectations.
- Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
- Answers phones in a courteous, helpful, professional manner
- Communicates special events to members and guests,
- Facilitates all member requests or forwards to a manager.
- Maintains a professional and courteous disposition.
- Is an expert in all club facility, services, programs and schedules/hours of operation.
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