Assistant General Manager

Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.

Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.

Lead by example by delivering personal and team performance targets.

Manage team member performance standards, with on-going development, training, and coaching.

Assist and support to the General Manager in the areas such as, but not limited to:

Scheduling and labor management

Member service resolution with pace and empathy

Resolving or escalating employee issues or concerns

Lead generation and outreach efforts to impact new member sales.

New member acquisition and member integration into all services and programs offered,

Team member goal setting, development plans, and regular staff meetings

Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures,

Involvement and supervision in all front desk and Kid’s Crunch related activities

Maintain clean facility and oversee that equipment is maintained.

Daily Cleaning Checklist and facility/equipment work order oversight.

Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration,

Ensure consistent compliance with all Crunch policies, procedures, and service standards.

2 years of fitness facility and/or customer service-oriented management experience.

Experience executing objectives quickly and effectively managing key KPI’s.

Experience leading and/or supervising employees preferred.

CPR/AED certification required (can be obtained within 30 days of hire)

Understanding of labor control, optional staffing levels and controls overtime.

Clear communication skills, demonstrating confidence.

Reports directly to the General Manager.

Works in conjunction with the Fit Fusion management team.