Outlets Manager

Description

Key Responsibilities

• Manage the daily operations of all hotel food and beverage outlets, ensuring smooth, efficient, and guest-focused service.
• Ensure all outlets are presented and operated in accordance with Holiday Inn and IHG brand standards, hygiene requirements, and operating procedures.
• Monitor food and beverage quality, service standards, and outlet cleanliness in collaboration with the Culinary and Stewarding teams.
• Supervise opening and closing procedures, cash handling, inventory control, and daily operational checklists.
• Respond promptly and professionally to guest feedback, complaints, and special requests, ensuring effective service recovery.
• Monitor daily sales performance, productivity, and outlet profitability, implementing upselling and revenue enhancement initiatives.
• Control operating expenses, labor costs, food and beverage costs, and inventory to achieve departmental financial objectives.
• Prepare operational reports, sales summaries, forecasts, and performance analysis for the Director of Food & Beverage.
• Lead, coach, and develop outlet supervisors and colleagues to maintain high service standards and continuous improvement.
• Conduct daily briefings, performance reviews, and on-the-job training to strengthen operational knowledge and service excellence.
• Coordinate staffing schedules based on business levels while maintaining productivity and service quality.
• Ensure compliance with HACCP, food safety regulations, health and safety requirements, and hotel policies.