Outlet Manager –All Day Dining & Lobby Lounge

Location

Full Time

Job Summary

Education & Experience

• High school diploma or equivalent with minimum 4 years’ experience in Food & Beverage, including at least 1–2 years in a similar role
• Degree in Hospitality, Business, or related field with minimum 2 years’ relevant experience

Managing Operations

• Oversee daily operations of All Day Dining and Lobby Lounge
• Ensure service quality, cleanliness, and brand standards are consistently maintained
• Support operations on the floor during peak service periods
• Monitor staffing levels to meet operational and guest needs
• Leading the Team
• Lead, motivate, and develop a young and dynamic team
• Act as a role model, promoting teamwork and a positive work environment
• Provide coaching, guidance, and training to enhance performance
• Ensure compliance with company standards, policies, and procedures

Guest Experience

• Deliver a warm, welcoming, and memorable guest experience
• Monitor guest feedback and handle concerns professionally
• Continuously identify opportunities to enhance service quality
• Be present on the floor and actively engage with guests

People & Performance

• Set clear expectations and monitor performance
• Support training and development initiatives
• Foster a culture of teamwork, respect, and recognition

Additional Responsibilities

• Support cost control, inventory, and operational organization
• Ensure compliance with food safety and hygiene standards
• Contribute to overall outlet performance and continuous improvement
• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
• The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
• It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
• As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
• And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

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