Lead large change management programs of 3 – 10 team members on engagements. Manage engagement scope and client expectations. Plans and organizes the work of the team and determines, monitors, and reports on project status.
Meet with internal and external stakeholders to identify the people impact of process and technology changes
Develop and implement change management strategies, including assessments of client change readiness, stakeholder impact and potential change risk
Assess communication needs and develop communication strategies to address change
Develop communication deliverables
Assess training needs and build a training strategy to address the change;
Develop training curriculum, prepare and deliver training
Establish change metrics to assess change effectiveness
Develop and foster a collaborative working relationship with clients.
Work collaboratively with consultants, project managers, client corporate and Synch-Solutions staff to develop consulting and project methodology, techniques, tools, and solutions.
Provides guidance, assistance, and training opportunities to team members and customer staff; mentors and coaches support specialists and other consultants.
Participates in sales activities, client development, proposal development, and in closing sales.
Qualifications
5-10 years of experience with OCM methodologies that include the development stakeholder and change impact analyses, communication and training assessments and resistance management planning
Ability to prioritize and multitask
Excellent organizational skills
Experience in Electric and Gas Utility Industry preferred
Ability to coordinate and set priorities in a fast-paced environment
Excellent presentation, analytical and problem-solving skills
Ability to relate to both technical and non-technical staff
Ability to work as part of a team as well as independently
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Ability to collaborate, share information and provide direct support
Comprehensive knowledge of the methodologies and principles of change management, including a thorough understanding of how people navigate change and are supported by the change management process
Prosci certification a must
B.A. / B.S. in a technical field, or equivalent work experience; advanced degree in a related field preferred.
Proven ability to exceed customer expectations and a strong customer focus
Strong written and verbal communications skills
About Synch-Solutions
Information Technology Services25 employeesFounded 1998
IT consulting and automation services for government and utilities.