IT Training Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct client training via several delivery methods including online video, webinar presentations, onsite and quick-tip videos
• Develop high-quality materials (eLearning tools, facilitation materials, participant guides, job aids, video) in alignment with client brand and design standards.
• Design, develop and maintain course content and training programs curriculum for the Builder platform and client processes for entry-level, expert, train-the-trainers, and role-specific audiences
• Facilitate training and user learning using a variety of training methods, tools, and software programs
• Recommend workflows to the client to ensure successful delivery and usage of the solution
• Drive continuous improvement for yourself, our training approach, and client learning
• Develop usage metrics for evaluating training effectiveness, and managing users through the entire training process
• Collaborate with internal teams for the continuous improvement of client experience, and communication.
• Gain an expert working understanding of eBuilder’s technology platform and product development roadmap.

Education & Experience

Technical Knowledge & Skills

• Proven experience as a technical trainer in designing complete course content for product, audience, and organizational needs
• Excellent communication and interpersonal skills; has the ability to communicate effectively with clients, peers, and management
• Attention to detail, ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability