Order Taker - In Room Dining
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Key skills for this role
About the Role
Banyan Tree Dubai seeks an Order Taker for In Room Dining to provide a seamless and personalized dining experience for guests. Responsibilities include taking orders accurately, coordinating with kitchen and service teams, and ensuring luxury service standards.
Key Skills for This Role
Responsibilities
- Answer in room dining calls promptly and professionally, creating a warm and welcoming experience for guests
- Take guest orders accurately, including food, beverage, special requests, and dietary requirements
- Provide knowledgeable recommendations on menu items, promotions, and dining options
- Confirm order details, delivery timing, and guest preferences to ensure accuracy
- Handle guest enquiries regarding menus, ingredients, allergens, and special dietary requirements
- Personalise guest interactions by recognising preferences and maintaining guest history where applicable
- Coordinate closely with In Room Dining, Kitchen, Stewarding, and Front Office teams to ensure smooth order execution
- Communicate special requests, VIP requirements, and guest preferences clearly to relevant departments
- Monitor order progress and follow up to ensure timely delivery
- Support efficient communication between guests and operational teams throughout the dining experience
- Escalate any service concerns or guest feedback promptly to the appropriate supervisor
- Deliver a personalised and professional service experience aligned with Banyan Tree luxury standards
Requirements
- Previous experience in In Room Dining, Food & Beverage, Guest Services, or a similar luxury hospitality environment preferred
- Strong understanding of restaurant operations and guest service standards
- Experience using hotel ordering systems (PMS/POS) is advantageous
- Excellent spoken English; additional languages are an advantage
- Ability to manage multiple requests while maintaining attention to detail
Full Job Posting
Company Description
- Banyan Group is one of the world’s leading independent, multi branded hospitality groups centered on the purpose driven mission of stewardship and wellbeing.
- Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories.
Key Responsibilities
- Answer in room dining calls promptly and professionally, creating a warm and welcoming experience for guests.
- Take guest orders accurately, including food, beverage, special requests, and dietary requirements.
- Provide knowledgeable recommendations on menu items, promotions, and dining options.
- Confirm order details, delivery timing, and guest preferences to ensure accuracy.
- Handle guest enquiries regarding menus, ingredients, allergens, and special dietary requirements.
- Personalise guest interactions by recognising preferences and maintaining guest history where applicable.
- Coordinate closely with the In Room Dining, Kitchen, Stewarding, and Front Office teams to ensure smooth order execution.
- Communicate special requests, VIP requirements, and guest preferences clearly to relevant departments.
- Monitor order progress and follow up to ensure timely delivery.
- Support efficient communication between guests and operational teams throughout the dining experience.
- Escalate any service concerns or guest feedback promptly to the appropriate supervisor.
- Deliver a personalised and professional service experience aligned with Banyan Tree luxury standards.
Qualifications & Experience
- Previous experience in In Room Dining, Food & Beverage, Guest Services, or a similar luxury hospitality environment preferred.
- Strong understanding of restaurant operations and guest service standards.
- Experience using hotel ordering systems (PMS/POS) is advantageous.
- Excellent spoken English; additional languages are an advantage.
- Ability to manage multiple requests while maintaining attention to detail.
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