Order Management Administrator

Investigate and resolve invoicing issues, order queries and account discrepancies , keeping people updated along the way.

Process sales orders and contract renewals, including those requiring discounts, approvals or special requirements.

Raise credit notes and refunds where appropriate.

Set up new customer records and accurately maintain existing accounts.

Support product dispatch and initial setup, including helping resolve software licensing issues .

Work closely with Sales, Finance, Support and other teams to progress and resolve queries.

Complete regular operational activities accurately and within agreed KPIs, SLAs and deadlines .

Identify errors or exceptions and take appropriate action or escalate where needed.

Share knowledge with colleagues and contribute ideas that improve processes, accuracy and customer experience.

🔎 What We’re Looking For

We’re particularly interested in people with experience in billing operations, finance operations, order management, sales administration, customer operations, accounts administration or similar process-driven roles .

You’ll ideally have:

Experience managing customer or internal queries through to resolution.

Experience with orders, invoices, customer accounts, credits, refunds or similar transactional processes .

Confidence using business systems, CRM or finance platforms and Excel/spreadsheets .

Good numerical skills and confidence checking figures and spotting discrepancies.

Strong attention to detail when working with customer, order or financial information.

Experience following established processes, approval controls and procedures.

The ability to investigate problems, identify the right next step and escalate when necessary.

Clear communication skills and confidence working with customers and colleagues across different teams.

Good organisation skills, with the ability to manage several priorities and deadlines.

A proactive approach, taking ownership of tasks and following them through to completion.

Experience with billing, invoicing, order processing, finance systems or software licensing would be particularly useful, but transferable operational experience is also welcome.

🎁 What You’ll Gain

Broader experience across billing, invoicing, order management, licensing and customer operations .

The opportunity to build your knowledge and develop towards becoming a subject matter expert in Billing Operations .

Regular exposure to teams across Finance, Sales, Customer Support and Professional Services .

Experience investigating and owning more involved customer and operational queries.

Opportunities to contribute to improvements in processes, accuracy and customer experience.

A strong platform for future development within Billing Operations, Finance, Customer Support, Professional Services or Sales .

If you have experience working with customers, orders, billing, finance processes or operational systems and enjoy solving problems and getting the details right, we’d love to hear from you.

You don’t need to meet every requirement to apply. If your experience is transferable and you’re ready to build your knowledge within Billing Operations, apply today and take the next step with IRIS.