Operations Worker Welfare Manager (DEL 3)
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Key skills for this role
About the Role
Qiddiya Investment Company seeks an Operations Worker Welfare Manager to lead worker welfare delivery across completed assets city-wide in Riyadh. The role requires a Bachelor's degree and 8+ years of experience in worker welfare, accommodation operations, or social compliance within large multi-site environments.
Key Skills for This Role
Responsibilities
- Own and maintain the Worker Welfare Management Plan for the completed assets, city wide portfolio
- Plan and execute routine multi site welfare inspections and audits covering accommodation, water quality, sanitation, pest control, etc.
- Manage welfare related service providers and FM partners city wide, define requirements, monitor SLAs/KPIs, and drive corrective actions
- Support labour standards and site rules compliance through worker induction and periodic refreshers
- Operate grievance and escalation channels and ensure timely triage, investigation, response and close out
- Maintain city wide welfare performance dashboards and reporting
- Lead and develop the welfare team across a dispersed city footprint
- Ensure compliance with applicable legal, municipal and client welfare requirements
- Plan welfare readiness for steady state city operations and peak demand periods
Requirements
- Bachelor’s degree in Social Sciences, Public Health, Occupational Health & Safety, Facilities Management, Hospitality Management, or a related discipline
- Training/certification in worker welfare, labour standards, social compliance, HSE, auditing, or facilities management is preferred
- 8+ years’ experience in worker welfare, accommodation/camp operations, social compliance, facilities/property operations, or workforce services within large, multi site (city wide) operational environments
- Demonstrated capability in multi site auditing and close out of corrective actions, vendor/SLA management, grievance handling, stakeholder engagement in occupied assets, and using data to improve service quality and workforce wellbeing
- Proactive, self directed and able to work independently across a dispersed portfolio
Full Job Posting
Job Summary
- Lead and manage worker welfare delivery across completed, occupied assets city wide, ensuring safe, dignified and compliant living conditions for employees and contractor workforces.
- Drive consistent welfare standards and service quality across multiple sites covering accommodation, catering/food services, transport, hygiene, recreation and wellbeing services.
- Partner with Operations, Facilities Management, HSE, HR, Security, Transport and service providers to prevent welfare issues, respond to grievances, investigate concerns, and deliver corrective actions.
Key Responsibilities (Summary)
- Own and maintain the Worker Welfare Management Plan for the completed assets, city wide portfolio.
- Plan and execute routine multi site welfare inspections and audits (internal, client and regulatory) covering accommodation, water quality, sanitation, pest control, housekeeping, security interfaces, transport and recreational facilities.
- Manage welfare related service providers and FM partners city wide: define requirements, monitor SLAs/KPIs, lead performance reviews, and drive corrective and preventive actions.
- Support labour standards and site rules compliance: worker induction and periodic refreshers on welfare services, conduct expectations, and reporting channels.
- Operate grievance and escalation channels (including confidential routes) and support the interface with service requests/complaints relevant to welfare in occupied assets.
- Maintain city wide welfare performance dashboards and reporting (audit results, grievances, service quality, occupancy, inspections, non conformances and corrective actions).
- Lead and develop the welfare team across a dispersed city footprint (e.g., welfare officers, site/camp supervisors/inspectors).
- Ensure compliance with applicable legal, municipal and client welfare requirements; maintain records and evidence packs for inspections/audits.
- Plan welfare readiness for steady state city operations and peak demand periods (seasonality/events).
Requirements
- Bachelor’s degree in Social Sciences, Public Health, Occupational Health & Safety, Facilities Management, Hospitality Management, or a related discipline.
- Training/certification in worker welfare, labour standards, social compliance, HSE, auditing, or facilities management (e.g., social compliance auditor training, NEBOSH/IOSH, ISO auditing) is preferred.
- 8+ years’ experience in worker welfare, accommodation/camp operations, social compliance, facilities/property operations, or workforce services within large, multi site (city wide) operational environments.
- Demonstrated capability in multi site auditing and close out of corrective actions, vendor/SLA management, grievance handling, stakeholder engagement in occupied assets, and using data to improve service quality and workforce wellbeing.
- Proactive, self directed and able to work independently across a dispersed portfolio, using initiative to identify issues early, drive improvements and follow through to closure.
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