Operations Transformation Partner - Contract

• Act as the senior transformation partner for Wealth Operations, ensuring the operational impact of change is understood, planned and managed effectively across the portfolio.
• Own and maintain the Operations change roadmap, providing a clear view of delivery sequencing, dependencies, resource requirements, SME engagement, readiness milestones and cumulative change load.
• Represent the operational voice in transformation planning and governance, ensuring operational requirements, constraints, controls and adoption considerations are factored into delivery decisions.
• Coordinate operational engagement across multiple concurrent projects, ensuring the right teams and subject matter experts are involved at the right stage to shape strong, sustainable outcomes.
• Support change readiness, implementation planning and user acceptance testing, ensuring operational impacts, training needs, procedural changes and control requirements are fully understood before go-live.
• Work with delivery teams to shape plans that protect service quality, strengthen adoption, reduce operational complexity and deliver better outcomes for clients, colleagues and the control environment.
• Build a deep understanding of the current and target operating models, connecting process, technology, people, controls and accountability changes across Operations.
• Identify opportunities to accelerate Group-led transformation by aligning operational SMEs, clarifying requirements, simplifying processes and enabling practical delivery.
• Drive change from within Operations by building local change capability, improving ways of working and supporting leaders and teams to adopt a more proactive, continuous improvement mindset.
• Develop and scale low-code/no-code, automation and AI-enabled opportunities across Operations, ensuring solutions are reusable where appropriate and implemented with suitable governance, controls and ownership.
• Provide clear, concise updates on operational readiness, delivery progress, change load, dependencies and required decisions to Operations and Transformation leadership.

The knowledge, experience and competencies you need

• Significant experience in transformation, business change, operations, business analysis, operational readiness or a similar role within financial services, ideally gained in a complex Wealth, Asset Management, Banking or regulated Operations environment.
• Strong understanding of operational environments, including how to maintain BAU performance, service quality, controls and client outcomes during periods of significant change.
• Proven experience working with senior stakeholders across Operations, Technology, Risk, Compliance and Transformation to shape delivery plans, resolve competing priorities and support decision-making.
• Demonstrable ability to influence without direct authority, constructively challenge delivery assumptions and represent operational considerations with credibility and confidence.
• Experience supporting or leading operational readiness, user acceptance testing, implementation planning, training, procedure updates and post-implementation support.
• Ability to understand current and target operating models, identify practical delivery considerations, and translate strategic change into operationally workable outcomes.
• Strong judgement and prioritisation skills, with the ability to assess cumulative change load, dependencies, readiness and operational capacity across multiple concurrent initiatives.
• Good understanding of operational risk, control design and the importance of delivering change in a way that supports positive client, regulatory and reputational outcomes.
• Interest in automation, low-code/no-code tooling, AI and continuous improvement, with the ability to identify scalable opportunities that improve efficiency and control.
• Excellent written and verbal communication skills, able to simplify complex change, risk and dependency issues for different audiences.
• Highly organised, proactive and comfortable operating with ambiguity and autonomy in a fast-moving environment.
• Resilient, collaborative and outcome-focused, with a strong commitment to continuous improvement and high standards of execution.
• Professional qualifications in change management, project delivery, business analysis, operational excellence or wealth/asset management are desirable.

Our purpose is to deliver excellent investment performance to clients through active management.

We believe diverse perspectives and an inclusive culture help us make better decisions and achieve better outcomes for our clients.

That's why inclusion is a strategic priority for us, and we are an equal opportunities employer.

You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.

We will consider flexible working arrangements for all roles and provide reasonable accommodations to support applicants and employees, including those with neurodiversity, disability, or physical and mental health needs.

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