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An integral part of our London Operations Team proudly supporting our Operations Leadership Team in their objective to ensure that new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential.
We are looking for an experienced Operations Training Manger to manage the delivery of operational training through the Operations skills training team. Ensuring that all training is planned and delivered with quality at the forefront and a positive experience for all colleague.
This role will act as the conduit between Operations and IAG Cargo Learning and Development teams to drive the quality and consistency of training across our London Operation whilst delivering meaningful metrics to drive change.
An integral part of our London Operations Team proudly supporting our Operations Leadership Team in their objective to ensure that new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential.
We are looking for an experienced Operations Training Manger to manage the delivery of operational training through the Operations skills training team. Ensuring that all training is planned and delivered with quality at the forefront and a positive experience for all colleague.
This role will act as the conduit between Operations and IAG Cargo Learning and Development teams to drive the quality and consistency of training across our London Operation whilst delivering meaningful metrics to drive change.
Responsible for the effective and efficient management of operational training including new starter training, recency training and refresher training across all of the London Operation at IAG Cargo
Line management of circa 30 Operations Trainers ensuring consistent standards of delivery of training
Accountable for tracking, reporting, and monitoring all aspects of training
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Responsible for quality of training, compliance and adherence to training plan timelines
Key interface between IAG Cargo Learning and Development, Manpower Planning and Operations management, balancing operational needs with timely delivery of training
Own training footprints
Identify trends and implement changes to training practices quickly and efficiently to benefit the quality of training delivered at IAG Cargo
Manage the Operations Trainers performance, ensuring that all training that is delivered is of a required standard and compliant
Liaise closely with all Operational areas to continuously improve and evolve training needs
Ensure that training is planned and provided in-line with business change
Evidence external best practice being introduced into the London Operations training delivery
What you’ll bring to IAG Cargo:
Strong people leader with ability to motivate cross functional teams
Proven people management experience with an ability to inspire to drive change
Excellent communication skills both written and verbal
Strong analytical and reporting skills
Able to create “one team” approach across disparate members of project teams by sharing best practice and common programme/department goals
Excellent influencing skills
Ability to translate a strategic approach to a set of project deliverables
Proven ability to work under pressure and manage complex and often unique issues creating relevant clarity in areas of ambiguity to force decisions
Demonstrates resilience
Ability to make constructive challenge
Experience of working within a fast-moving, industrialised operational environment
Proven ability to drive the delivery of quality training in a cost-effective way.
Relevant experience in manging a team including working with Trade Union representatives
Airline Operations experience
Cargo experience
Training experience
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
IAG Cargo is a private air-freight logistics division transporting business freight through five IAG airlines.
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