Operations Training & Design Lead

Develop and own the operations training strategy and framework across the retail network.

Establish role-based learning pathways, capability requirements and training standards aligned to operational priorities.

Apply adult learning principles and instructional design expertise to ensure training is simple, practical and engaging.

Guide and manage an external content development partner, ensuring quality, consistency and delivery to brief.

Lead and develop the Operations Training team, setting clear priorities, accountabilities and performance expectations.

Partner with Operations, Compliance & Standards and field leaders to identify capability gaps and align training to store needs.

Support a store manager-led training model that builds field capability and reduces reliance on Support Office for training delivery.

Significant experience in learning and development, capability, instructional design or operational training.

Strong knowledge and practical application of adult learning principles and instructional design.

Demonstrated experience developing training strategies and frameworks within a multi-site environment.

Experience across e-learning, face-to-face and blended learning.

Experience managing external training or content development providers.

Strong ability to translate operational requirements into simple, practical and engaging learning.

Proven experience leading a team and delivering outcomes through others.

Experience in fuel, convenience, QSR or high-volume retail will be highly regarded.

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.