Operations Team Leader (UAE National)

Overview

Job Summary

Responsibilities

• Develop Operations Associates to provide outstanding service through daily supervision of operations
• Manages a team of front line colleagues to include on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
• Supervise opening and closing of guest services and retail areas as appropriate
• Schedule breaks and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues well-being
• Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures
• Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
• Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
• Ensure that all safety rules and procedures are being adhered to at all times
• Ensure that policies, procedures and performance standards that are in place in the department are being followed
• Ensure a clean and safe operating environment and raise any deficiencies to a manager's attention
• Ensure all departmental checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
• Mediate between the frontline colleagues and the management to address complaints and dissatisfaction from both parties
• Deal with any internal or external requests and issues that are beyond the scope of their front line colleagues
• Update lost & found inventories and prepares the items for distribution when necessary
• Train colleagues on promotions/discounts programs and upsell to meet related goals
• Conduct communication briefings and training as required
• Use BOS and other reporting tools including Microsoft Excel to track attendance and individual staff performance
• Handle guests concerns courteously and fairly, provide appropriate, available and achievable service recovery as needed
• Improve the existing sales strategies to boost guided tour and merchandise sales
• Assist in scheduled stock take, outside revenue generating events
• Monitor if the brand standards are met by the line colleagues on a daily basis
• Arranging and maintaining product displays with approval, stock shelves (refill) and take product inventory
• Coordinate the transfer of items from warehouse to outlets by preparing department order in a timely manner ensuring that each outlet has enough stocks for trade at any given time
• Follow up with warehouse team on pending orders/items
• Receive and ensure accuracy of items received
• Post internal requisitions, transfer items through EATEC system
• Sorting and posting damage items
• Conduct scheduled spot check and physical inventory
• Preparing and transfer stocks from one outlet to another
• Price labeling new arrivals as soon as possible once received
• Price labeling for all faded or damaged price tags
• Arranging and maintaining the shelf display in BOH
• Daily follow up on what needs to be ordered on a daily basis in every outlet (by mail, or manual checkup)
• Perform the tasks of Operations Associates as required
• To actively seek and implement cost saving programs in order to provide positive financial results
• To investigate cashiers overage/shortage report on daily basis and provide feedback
• To consistently promote products, activities, and services to generate additional revenue
• Manage issued cash float and ensure that it balances correctly at the end of each shift
• Remittance of daily sales to cash control without any discrepancies

Qualifications

• Higher secondary or equivalent
• Minimum 2 years’ experience in operations
• Minimum 1 year supervisory experience supervising a team of 10+ staff
• Minimum 1 year cash handling experience
• Experience in working with EATEC