Operations Support Representative 3

Requirements

• Education: High School graduation.
• Experience: Nine (9) months directly related relevant work experience, typically gained as an OSR 2.
• Strong organizational skills including the ability to multi-task, prioritize and work under pressure during emergencies, peak workload periods and to meet tight deadlines.
• Strong verbal communication skills including telephone call handling skills, the ability to respond to difficult or demanding situations with tact and diplomacy. Courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a team environment.
• Strong written communication skills including the ability to correct spelling, punctuation and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
• Working knowledge of computer systems operations, environment and peripherals and various applications software in use in the department (SAP & suite of MS Office products).
• Knowledge of field operations (Operate & Maintain, Order Fulfillment, Emergency, Meter-to-Cash) processes and procedures.
• Knowledge of work and office processes and procedures.
• Ability to interpret data from a variety of sources.

Additional Information