Operations Support - Remediation and Feedback

OnePay is the consumer fintech trusted by millions of Americans to make money better.

Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.

We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.

We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.

But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:

Ready to run

Hungry and driven by urgency

Exceptional at what they do, with low ego

Comfortable operating in motion

In Operations Support Remediations and Feedback, you will lead customer remediations and drive improvements from Enterprise feedback. You will partner closely with Product, Operations, Risk, and Compliance to ensure customers are remediated after issues occur. You will create remediation plans and capture evidence that remediation was completed. You will also facilitate triage and analysis of feedback from and about the Operations, providing a recommendation and driving and tracking work.

You will report to the Operations Support Manager and play a pivotal role in the experience of customers impacted by issues, and in driving agent-identified changes forward.

This role is responsible for:

Primary operations point of contact issue remediations

Working cross functionally with Compliance, Engineering, Risk, Operations and other stakeholders to establish detailed remediation plans, including impacted population analysis, communications, customer account impact, etc.