Operations Support Manager

Responsible for developing, managing, and motivating colleagues involved in back office operations under the guidance of an Operations Manager.

Responsible for managing and coordinating duties and work functions in the Centralized Processing department which includes, but not limited to: Exceptions Desktop Non-Post, Overdraft and Stop Payment processing, Chargebacks, ACH & POS/ATM Reg E Disputes, POD Adjustments, Correspondent Bank Adjustments, Foreign Item Collection, Operational loess, Escheatment, Bank by Mail, In-house Lockbox processing etc.

Analyze operations of the department for effectiveness and identify consolidation or redistribution of duties as a result of the efficiencies gained from manual process changes and/or systems.

Ensures the department functions are processed efficiently and staff adheres to policies, procedures, and in compliance with Regulations.

Ensure all team members follow procedures and incorporate current mandates and revisions to procedures as required through regulations.

Hire, train, coach, and manage operations staff, working with them to meet objectives. Includes ensuring appropriate staffing levels, monitoring work, handling disciplinary issues and writing performance appraisals.

Oversee the bank’s debit card portfolio and risk management activities.

Responsible for legal process (subpoenas/levies)

Responsible for working with BSA and Compliance on researching fraudulent activities.

Collaborating and supporting operational needs with Retail Banking and other back office departments.