Operations Support & Lead (Arabic Speaker)
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Key skills for this role
About the Role
Dicetek LLC seeks an Operations Support Lead (Arabic Speaker) to oversee incident management, support ticket handling, root cause analysis, and operational investigations.
Key Skills for This Role
Responsibilities
- Oversee incident management and support ticket handling
- Conduct root cause analysis and operational investigations
- Monitor services and coordinate with stakeholders
- Ensure operational issues are managed, escalated, documented, and resolved
- Drive continuous improvement of operational processes
- Improve operational maturity, service resilience, and governance compliance
Requirements
- Arabic speaker
- Experience in incident management and production support
- Strong analytical and problem solving skills
- Ability to coordinate with internal teams and vendors
Full Job Posting
Role Overview
- The role oversees incident management, support ticket handling, root cause analysis, operational investigations, service monitoring, stakeholder coordination, and continuous improvement of operational processes.
- Acts as primary operational lead for production support activities.
Key Responsibilities
- Ensure operational issues are managed effectively, escalated appropriately, documented properly, and resolved in coordination with internal teams, technical teams, vendors, and external stakeholders.
- Play critical role in improving operational maturity, service resilience, governance compliance, and service performance.
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