Operations Supervisor (Second Shift)

The Operations Supervisor is a first-line people leader responsible for overseeing the day-to-day execution of a defined production area (e.g., Framing, Assembly, Integration, Test, or Fabrication). The WCS ensures that all teams operate safely, meet takt time and schedule targets, and deliver high-quality output in alignment with KPIs. This role manages multiple Team Leads and Operators and partners closely with the Operations Manager to identify constraints, support continuous improvement, and maintain flow across the work center.

Please note: This position requires 100% in-office presence in our Jacksonville locations and does not offer remote work.

Second shift hours are 3:00pm - 11:30pm EST.

Lead daily execution of production activities in the assigned work center to meet or exceed safety, quality, delivery, and efficiency targets.

Supervise, coach, and evaluate Team Leads and Operators, fostering a culture of accountability, safety, and teamwork.

Ensure adherence to daily build schedules and takt time; escalate risks to production targets to the Operations Manager.

Monitor and track performance against key metrics (output, defects, rework, attendance, downtime) and lead Tier 1 daily management meetings.

Coordinate with Planning, Materials, Quality, and Maintenance to ensure work center readiness (materials, tools, documents, etc.).

Enforce safety protocols, 5S practices, standard work, and compliance with operational policies.

Support onboarding, cross-training, and upskilling of team members in partnership with Learning & Development.

Lead or support root cause analysis (RCA) and corrective action implementation for issues impacting quality, delivery, or safety.

Coaching & performance management

Root cause analysis (5 Whys, fishbone, etc.)

Conflict resolution & feedback

Understanding of Lean, 5S, and visual factory principles

Ability to prioritize in a fast-paced production environment

Spanish and/or Portuguese language skills are a plus.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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AI Use in IEM's Hiring Process