Operations Supervisor/Manager - Tagalog Speaking
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Key skills for this role
About the Role
Success Factor is seeking an Operations Supervisor/Manager to oversee a team of 50+ female staff including nannies, housekeepers, and customer service agents in Dubai. The role requires 2-5 years of supervisory experience in cleaning or facilities management, and fluency in English and Tagalog.
Key Skills for This Role
Responsibilities
- Lead, supervise, and support 50+ staff across domestic services and customer service functions
- Ensure high quality service delivery across all operations; monitor performance and uphold service standards
- Handle and resolve customer concerns promptly to maintain high client satisfaction
- Manage staff schedules and coordinate daily driver routes for staff pick up and drop off
- Conduct regular performance evaluations and facilitate training sessions to improve staff skills and productivity
- Oversee daily operations, enforce company policies, and ensure efficient workflows
- Prepare required reports, maintain accurate records, and support management with operational documentation
Requirements
- 2–5 years of supervisory experience in cleaning, facilities management, or domestic staffing services
- Strong leadership, problem solving ability, and excellent interpersonal communication
- Proficient in MS Office and relevant operational management systems
- Fluency in English and Tagalog; Arabic is an advantage
- Female candidates
Full Job Posting
The Role
- We are seeking a dynamic, organized, and experienced Operations Supervisor/Manager to oversee a team of 50+ female staff, including nannies, babysitters, housekeepers, and customer service agents. The role also involves coordinating driver schedules and ensuring excellence in daily operations and cl
Key Responsibilities
- Team Leadership: Lead, supervise, and support 50+ staff across domestic services and customer service functions.
- Service Quality: Ensure high quality service delivery across all operations; monitor performance and uphold service standards.
- Client Relations: Handle and resolve customer concerns promptly to maintain high client satisfaction.
- Scheduling & Logistics: Manage staff schedules and coordinate daily driver routes for staff pick up and drop off.
- Training & Development: Conduct regular performance evaluations and facilitate training sessions to improve staff skills and productivity.
- Operational Management: Oversee daily operations, enforce company policies, and ensure efficient workflows.
- Administrative Tasks: Prepare required reports, maintain accurate records, and support management with operational documentation.
Requirements
- Experience: 2–5 years of supervisory experience in cleaning, facilities management, or domestic staffing services.
- Skills: Strong leadership, problem solving ability, and excellent interpersonal communication.
- Technical Proficiency: Proficient in MS Office and relevant operational management systems.
- Languages: Fluency in English and Tagalog; Arabic is an advantage.
- Other: Female candidates.
- Job Type: Full time
- Experience: Cleaning Services company/FM services company: 2 years (Required)
- People and team management: 2 years (Required)
- Language: English/Arabic/Tagaog (Required)
- Work Location: In person
About the company
- Success Factor is a dynamic startup HR recruitment and consultancy firm committed to enhancing talent acquisition and fostering sustainable growth through strategic HR solutions.
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