Operations Supervisor

Reporting to the Branch Supervisor, the Operations Supervisor is responsible for the daily operation of the warehouse and warehouse staff in the areas of order picking, shipping, load planning, receiving, warehouse optimization, and workplace safety.

Maintain an efficient and safe warehouse while meeting customer service levels and achieving inventory integrity.

Plan and oversee the flow of products, inbound and out, to ensure cost-effective movement while meeting customer expectations and company standards.

Ensure order picking and shipping levels are sufficient, and inventory discrepancies are at a minimum for customers to receive complete orders, in perfect condition, with on-time deliveries.

Ensure compliance with Ontario health and safety regulations and Corporate safety guidelines.

On an ongoing basis, work with the Branch Supervisor to review and improve operating procedures to achieve customer service levels, warehouse safety, cleanliness, and capacity issues.

Manage all operational equipment, maximizing efficiency and ensuring good fleet maintenance following company standards.

Responsible for maintenance, upkeep, and security of the warehouse.

Review invoices, orders, vacation schedules, and demand forecasts to estimate peak delivery periods and maintain appropriate staffing levels.

Investigate and resolve external and internal customer issues and complaints in a timely manner.

Communicate and implement company policies and standard operating procedures as required.

Work with purchasing staff to identify and correct inventory accuracy issues.