Operations Supervisor

• 3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
• Experience leading frontline teams meeting operational SLA’s and compliance requirements
• Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
• Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
• Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved

• Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
• Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
• Highly visible and the first point of contact for team members and second point of contact for local customers
• Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming
• Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant
• Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels
• Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
• Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
• Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s
• Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems

• A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary
• Prolonged periods walking or standing
• Must be able to lift, carry, and place up to 50 pounds at a time
• Must be able to work schedules that include days, nights, weekends, and/or holidays as needed

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment.

This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks.

Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

The annual salary range for this position is $67000.00 - $70000.00 .

Final compensation will be determined based on experience and skills and may vary from the range listed above.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies.

All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee.

This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people.

We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.

We look to lead our industry by example and to positively influence the market wherever we operate.