Operations Supervisor

Role Overview

Dispatch and Trip Coordination

• Serve as the primary client contact for truck availability, scheduling, and trip status.
• Coordinate dispatch and routing for company-owned trucks and assigned drivers.
• Arrange external or subcontracted drivers for trucks sourced without drivers.
• Track vehicle locations, trip progress, and driver availability.
• Plan and confirm routes across rural cities, remote sites, and Saudi regions.

Fleet Administration and Reporting

• Maintain records for vehicle registration, insurance, maintenance history, and trip logs.
• Monitor maintenance schedules and documentation renewal dates.
• Prepare fleet status reports and trip summaries using Microsoft Excel.
• Prepare PowerPoint presentations for management or client review when required.

Client and Issue Management

• Respond professionally to client requests and operational inquiries by email and other channels.
• Escalate service issues, delays, and disputes to management with supporting documentation.
• Remain available for urgent coordination during active trips.

Qualifications and Experience

• A bachelor's degree in any discipline is required.
• Minimum of 5 years of relevant experience in fleet operations, logistics, transportation, or truck coordination is required.
• Experience in truck dispatching, route planning, driver coordination, and trip monitoring is required.

Additional Requirements

• Good knowledge of Saudi Arabia's rural cities, regional geography, remote locations, and road conditions.
• Ability to handle urgent matters and work effectively under pressure.
• Willingness to work flexible hours and night shifts when operationally required.
• Hindi or Urdu and English are required; Arabic is an advantage.

Skills

• Hands-on proficiency in Microsoft Excel and PowerPoint.
• Strong organizational, problem-solving, and record-management skills.
• Professional written communication skills, especially for client-facing email correspondence.