Operations Supervisor

Lead the recruitment, onboarding and ongoing development of Hub, Driver and Reception teams to ensure a highly skilled workforce.

Line manage operational staff, overseeing performance, attendance, wellbeing, appraisals, one-to-ones and workforce planning.

Ensure the smooth day-to-day delivery of Out of Hours services across Hub, Primary Care Centres (PCCs) and Visiting services.

Work closely with clinical and operational leaders to maintain safe, efficient and patient-focused service delivery.

Monitor quality, compliance, health & safety and audit requirements, driving continuous improvement across operational services.

Manage staffing rotas and resource levels, identifying risks and implementing solutions to maintain service continuity.

Handle complaints, feedback and operational issues, carrying out investigations and implementing preventative actions where required.

Produce operational reports and performance data, supporting budget management and achievement of key performance indicators (KPIs).

Support business continuity, fleet management, stock control, information governance, IT security and prescription monitoring processes.

Participate in the on-call management rota (additional payment provided) and contribute to service improvement projects and operational change initiatives.

Please see the Job Description attached to the vacancy. If you have further questions, please contact George Robinson - [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

We reserve the right to close Job Advertisements early, so we recommend applying as soon as possible.

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