Operations Supervisor

Company Overview

Role Overview

Customer Experience and Service

• Create memorable customer experiences while supporting front- and back-of-house operations.
• Provide ideas to improve customer experience and operational efficiency.
• Resolve customer concerns while maintaining service excellence.
• Balance operational tasks with customer-experience priorities.

Team Leadership and Development

• Lead operational training for brand ambassadors on company standards and values.
• Provide coaching, constructive feedback, and development opportunities to improve performance.
• Support talent discussions, company initiatives, candidate sourcing, and an inclusive professional environment.

Operations Management

• Coordinate back-of-house and sales-floor processes for operational efficiency.
• Process incoming inventory, execute price updates, apply EAS devices, and maintain stockroom organization.
• Manage replenishment, ISOS reports, floor restocking, stockroom reorganizations, and reset initiatives.
• Lead process-optimization and technology-integration projects.
• Oversee reticketing, RFID tagging, merchandise returns, and stock checks.

Visual Merchandising and Compliance

• Collaborate on seasonal visual changes and maintain merchandising, signage, and brand standards.
• Support risk management and compliance with health and safety regulations and company policies.

Qualifications

• Three or more years of retail supervisory experience is preferred.
• Excellent leadership, communication, and organizational abilities are required.
• Strong analytical and problem-solving skills and knowledge of retail operations are required.
• Technology proficiency, including POS systems and Microsoft Office, is required.
• The role requires flexibility to work days, evenings, and weekends and physical ability to maneuver, lift, and climb as needed.