Operations Specialist - Senior Living

Are you a seasoned senior living leader who thrives on stepping into complex situations, driving operational excellence, and supporting communities through times of transition? Health Dimensions Group is seeking an Operations Specialist to provide leadership, operational oversight, and strategic support across our managed senior living communities portfolio.

This unique role offers the opportunity to serve as a trusted operational leader, supporting communities during Executive Director vacancies, leaves of absence, organizational transitions, and special projects, while also helping develop future leaders and operational systems across our portfolio.

At Health Dimensions Group, we're all about making lives better—whether it's for our residents, clients, or the incredible people who work with us (that's you!). We believe in the power of hospitality, stewardship, integrity, respect, and humor®, and we bring those values to life every single day.

Now, let's talk about YOU and why you'll love this opportunity.

Serve as the Executive Director and primary operational leader for assigned communities during leadership transitions

Partner with community leadership teams to establish priorities and operational goals aligned with HDG's Caring Above and Beyond philosophy

Provide hands-on leadership and support to ensure continuity of operations, resident satisfaction, and team engagement

Build strong relationships with residents, families, team members, clients, and community stakeholders

Monitor community performance against key operational, financial, and quality metrics

Develop action plans to improve outcomes and achieve organizational goals

Provide oversight and direction related to: Census and revenue management Expense management Sales and marketing initiatives Workforce and people leadership Clinical quality outcomes Regulatory compliance

Census and revenue management

Expense management

Sales and marketing initiatives

Workforce and people leadership

Clinical quality outcomes

Regulatory compliance

Partner closely with operational and clinical leadership to maintain survey readiness and regulatory compliance

Collaborate with Regional Directors of Operations, Clinical Leaders, and People & Culture partners to support community success

Stay informed on industry trends, legislative changes, and regulatory requirements affecting senior living and healthcare operations

Assist with onboarding and coaching new Executive Directors

Support operational assessments, turnaround initiatives, survey preparedness efforts, and performance improvement projects

Contribute to the development and enhancement of operational systems and best practices across the organization

Partner with executive leadership to support growth initiatives, acquisitions, and newly managed communities

Bachelor's degree in Healthcare, Business, or a related field required

Graduate degree preferred

Licensed Nursing Home Administrator (LNHA) and Assisted Living licensure (LALD/AL) are required

Healthcare Services Executive (HSE) credential preferred

Minimum of 8 years experience in leadership role(s) within healthcare communities

Minimum 5 years experience in Skilled Nursing and Assisted Living leadership experience

Previous multi-site or regional leadership experience preferred

Strong understanding of healthcare operations, financial management, and regulatory compliance

Ability to travel extensively throughout assigned markets and communities

Open to supporting communities across HDG's current and future markets

Comfortable working in a fast-paced, dynamic environment with changing priorities

Ability to travel up to 80%