Operations Specialist

Plug's Operations team helps keep the marketplace running smoothly, from the moment a vehicle enters our system to the moment it's paid for, delivered, and closed out. Payments, building listings, logistics, and commercial intake all move through a small team that owns the full lifecycle, plus the customer-facing work that keeps consumers, dealers, and our OEM partners moving with us. As we scale, we need someone who can operate across all of it.

As an Operations Specialist, you'll start by getting fluent in the core: building vehicle listings, supporting consumers and dealers directly, coordinating logistics from gate pass to delivery, and working with our OEM partners on intake and delivery. Once you've got the fundamentals down, you'll take on the strategic work that doesn't fit neatly into any one lane: process improvements, dashboards, and the kind of data-driven thinking that helps the business make better decisions. We're looking for someone who's already worked inside a tech company, is comfortable with ambiguity, and wants a role that pairs hands-on execution with real strategic ownership.

Own the Core Workflows

Speak directly with consumers to resolve issues and keep transactions moving

Build vehicle listings that get vehicles auction-ready quickly and accurately

Solve dealer problems, from checkout issues to other points in the transaction, so deals close smoothly

Issue gate passes, dispatch transport, and manage post-sale logistics through delivery

Support our relationships with the largest EV OEMs on intake, listing, and delivery of their vehicles

Flex Across the Business

Rotate across every function first, so you understand where and how you're needed most

Learn the full transaction lifecycle well enough to troubleshoot issues in any function

Cover for teammates during time off or volume spikes without dropping the ball

Take On Strategic Projects

Spot process gaps across the transaction lifecycle and fix them to make the team more efficient

Build dashboards in Metabase that give the business visibility into performance and support data-driven decisions

Partner cross-functionally to drive projects that move our core metrics: inventory turn time and cash conversion

5+ years in operations or strategy, ideally in a high-growth or startup environment.

Bachelor's degree or equivalent practical experience

Cross-functional collaborator with experience driving alignment across Sales, Operations, Finance, and Product.

Strong communicator who’s comfortable speaking directly with consumers and dealers to resolve issues

Familiarity with workflow automation tools that scale without adding headcount.

A bias toward improving how things work, not just running the process as it exists today

Preference for candidates with experience leveraging AI tools for triage, response assistance, or operational reporting.

Plug is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diverse teams build better products - full stop.