Operations Specialist I, High-Tech (EU)

Responsibilities

• Operating the Airspace Platform
• Set up new orders by adhering to both standard work practices and client-specific SOP instructions
• The ability to rapidly move from one critical task to another
• Accurately confirm job milestones are completed correctly and on time
• Ability to navigate and interpret Airline booking and tracking websites
• Following all process and communication standards within multiple platforms
• Ability to stay independently informed by reviewing all communications provided throughout the company platforms
• Proactive Customer Updates
• Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.
• With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.
• Escalate issues early and appropriately
• Intuitive Problem Solving
• Route shipments according to customer requirements
• Book new AWBs via electronic or verbal communication.
• Ability to update, manage, and/or change airway bills using initial or tenured training.
• Ability to source driver coverage for any segment of an order.
• Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.
• Knowledge of import and export processes and requirements
• Ability to interpret, create, and audit documentation for international travel (air and land)
• Demonstrate understanding and urgency of milestone updates, delays, QPT/QDT, etc.
• Handling All Inbound and Outbound Communications
• Timely acknowledgment and action of all email, phone and text requests
• Expected to consistently meet all minimum metric expectations for phone availability and acceptance