Operations Solutions Manager

Lead and contribute to the development of global solutions while maintaining regional solutions with a focus on enabling Store and Services sales through digital at retail channels; optimizing operations, new initiatives, servicing partners, and market and product expansion leveraging best-in-class product management practices.

Own project roadmaps related to global business drivers and initiatives with acute ability to recommend prioritization based on long term strategies and immediate tactics. Strong capacity to leverage data, break down complex systems, dependencies, and impact to customer.

Represent Digital Programs and collaborate closely with internal stakeholders and external partners on a 360-degree journey to successfully launch projects – articulate requirements, identify regional variances, recognize and act on dependencies, UAT, and post-mortem. Negotiate terms and SLAs based on operational impact and manage agreements as needed. Concisely communicate status to all stakeholders with required detail as appropriate.

Contribute to global workshops and team summits to solve business problems and discuss opportunities. Actively contribute to the ideation of innovative features and initiatives related to digital at retail sales drivers and PlayStation’s competitive position within the marketplace. Orchestrate impact analysis and utilize data to recommend action plans from prioritization, development cycle and market execution - ensuring business requirements and operational optimization are equally supported. Conduct post-mortems as needed.

Drive market and product expansion. Capacity to work with Product Management and Program Management, internal stakeholders, and external partners from requirements gathering to launch. Monitor development parallel to agreements to ensure market/product initiatives are delivered to specifications and on time.

Manage group retrospective reviews of newly delivered projects against pre-agreed key performance indicators (KPIs), and communicating back to the wider Digital Programs team, business stakeholders, Product Management and engineering to ensure continuous improvement of product delivery and business operations.

Be a key contributor and take ownership in Digital Programs initiatives upon assignment.

Be ready to assemble data and present across the organization (stand-ups, financial, business operations etc.).

As the role is global, ability to have a flexible approach to working hours to support global business operations

As the role is global, ability to travel both domestically and internationally approximately 5-10% of the time

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.