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Operations Shift Lead, 3rd shift

Tetrad Digital Integrity LLC
Arlington, USA
Full-time
Onsite
Discovered 1 weeks ago
Free

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Responsibilities

  • Lead and coordinate operations tasks during assigned shifts.
  • Oversee Monitoring of network, servers, applications, and infrastructure for outages and performance issues.
  • Own incident triage, escalation, and resolution through closure.
  • Coordinate with network, systems, security, application, and vendor teams.
  • Ensure adherence to SLAs, escalation procedures, and operational runbooks.
  • Review alerts and incidents for trends, recurring problems, and potential improvements.
  • Conduct shift handovers and maintain accurate operational documentation.
  • Mentor and provide technical guidance during complex incidents.
  • Prepare incident reports, shift summaries, and operational metrics.
  • Participate in major incident management and post-incident reviews.
  • An active TS/SCI security clearance is required for this position.
  • Currently possess DoD 8750 certification at least IAT level II, e.g Security+ce.
  • Bachelor's degree and 4+ years of overall related experience with a Windows or Linux server environment. Additional experience, education and training may be considered in lieu of degree.
  • Previous experience leading an operations team or acting as a senior escalation point.
  • Comfortable working 24×7 shifts, including nights, weekends, and holidays.
  • Prior experienced with DISA and DISA’s support to mission partners.
  • Previous shift-lead or team-lead experience in a DoD, military, or cleared NOC/SOC environmen t.
  • Experience refining shift SOPs, playbooks, or escalation procedures based on operational trends.

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