Operations & Quality Manager

The Operations & Quality Manager is responsible for operational quality, compliance, execution discipline, and management of the Project Management Office (PMO) across the organization.

This role owns the ISO/QMS systems, audit readiness, operational SOPs, PMO governance, project execution standards, and continuous improvement initiatives embedded within operations.

This position is operations-focused, working closely with field, project, and PMO teams to ensure processes are documented, implemented, measured, and continuously improved to support consistent project delivery and operational excellence across the organization.

• Own and manage the ISO/QMS system and its operational implementation across the organization;
• Ensure ongoing audit readiness and lead internal and external audit activities;
• Manage corrective actions and track timely resolution and closure;
• Maintain compliance-driven quality standards across operations;
• Monitor and report on quality performance metrics to support continuous improvement initiatives.

• Own and maintain operational SOPs, site-level procedures, and process documentation to support consistent and efficient project execution;
• Lead operational process mapping, documentation, and standardization initiatives;
• Identify process gaps, inefficiencies, operational risks, and opportunities for improvement;
• Drive continuous improvement initiatives across operations to improve quality, efficiency, and execution discipline;
• Develop and monitor operational performance metrics to measure process effectiveness, quality outcomes, and continuous improvement initiatives;
• Lead cross-functional process improvement initiatives supporting operational excellence and organizational priorities.

• Provide operational inputs, performance metrics, and process improvement recommendations for Annual Planning activities and Quarterly Business Reviews;
• Supply operational data and metrics supporting ESG and NZC reporting requirements;
• Support the implementation of ESG and NZC initiatives where operationally applicable.

• Own the PMO function and establish consistent project management standards, governance, and execution practices across the organization;
• Establish and maintain project controls standards, including cost tracking, forecasting, change management, reporting, and project closeout discipline;
• Support project teams through standardized tools, templates, governance frameworks, and performance reporting;
• Monitor PMO effectiveness through KPIs, project review cadence, data quality, and adoption of required project management processes;
• Develop and monitor PMO performance metrics, including process adoption, project controls compliance, and operational effectiveness;
• Facilitate project governance reviews and lessons learned activities to strengthen project delivery practices and drive continuous improvement;
• Partner with Operations, Finance, and project leadership to improve project execution, accountability, and financial visibility.

• Act as business owner for the QMS/ISO system and PMO governance framework;
• Serve as the super-user for operational quality, documentation, and project controls tools;
• Ensure systems are effectively utilized to support operational standards, reporting requirements, and continuous improvement initiatives.

• Lead Quality, Project Administration, and PMO resources to ensure consistent delivery of operational standards and project execution practices;
• Establish priorities, monitor performance, and drive accountability across quality, administration, PMO, and operational teams;
• Provide coaching and performance feedback focused on compliance, delivery excellence, project execution, and continuous improvement;
• Foster collaboration and knowledge sharing across operational teams to support consistent execution and organizational objectives.

• 10+ years of experience in operations, quality, compliance, or operational excellence roles.
• Hands-on experience with ISO/QMS systems, audits, and compliance management.
• Strong process improvement, problem-solving, and operational excellence capability.
• Experience managing or supporting a PMO, project controls function, or standardized project delivery framework.
• Experience leading cross-functional process improvement initiatives in project-based or operational environments.
• Experience managing managers or leading multidisciplinary operational teams.
• Comfortable working in project-based or field-driven organizations.
• Bachelor’s degree in business, Engineering, Construction Management, Operations Management, or a related discipline is considered an asset.
• PMP designation, Lean Six Sigma certification, ISO Lead Auditor certification, or other relevant professional designations are considered assets.

Reads, understands, and follows MECI’s Corporate Health and Safety Program, Policy and Procedures.

Ensure health and safety is considered in the performance of all activities both on and off the job.

Participation in H & S initiatives will be monitored and reviewed as necessary.

This position is based out of one of Milestone’s major offices.

• Competitive salary based on experience, skills, internal equity, and work location;
• Comprehensive health, dental, and prescription drug coverage;
• Annual pro-rated $500 Health Spending Account;
• Group Registered Savings Plan (GRSP) with employer matching after 3 months of employment;
• Three weeks’ vacation to start;
• Paid Annual Cultural Day to celebrate what matters most to you;
• Annual professional development budget to support certifications, training, and career advancement.

We would like to thank all applicants for their interest, however only the ones selected for the interview will be contacted.