Operations Project Engineer

Assist Sales, Marketing, and Product Management in communicating Protolabs's production capabilities to our customers

Synthesize patterns in customer needs to determine potential paths towards standardized offer expansions

Project Definition

Development of documentation and/or software tools to support production project planning, organization, and execution

Develop criteria (triggers) and processes for informing/approving high-value projects in alignment with business capacity and strategy

Analyze and communicate manufacturing design feasibility and scalability directly to customers via email, phone call, video call, etc.

Assess customer and industry specifications, drawings, procedures, purchasing documents, etc.

Utilize project management tools to define resources required, solutioning process steps, and documentation of project plans within specified project timelines

Prepare custom documentation for customers and internal teams outlining our scope of work to be performed

Perform holistic manufacturing costing to determine appropriate pricing for individual projects or programs

Advocate for customer project requirements, evaluate corresponding manufacturing capabilities, and seek productive compromises

Order Management & Execution

Create views, tools and approach to tracking active customer production projects

Own communication mechanisms and strategy for keeping leadership and other stakeholders informed on status of the production pipeline including all relevant details on volumes, revenue impact, risks, issues, etc.

Determine and set up manufacturing execution plans for high complexity projects

Develop custom tools and workflows to support projects as needed

Maintain real-time project status for active projects, understanding any risks, issues, dependencies or barriers to delivery as committed

Manage and evaluate sample builds, iterative tooling, or other internal exploratory projects necessary to achieve customer requirements

Work with Protolabs's vendors to communicate downstream requirements, risks, and delivery schedules

Support the organization and the customer in resolving post-sales disputes on production projects

Fulfill other tasks in order execution not covered by other standard job roles as appropriate

Collaboration

Work with additional customer-facing teams to define the vetting process and communication responsibilities

Partner with Applications Engineering, Technical Operations, and Customer Service to determine the optimal customer experience with Protolabs as an organization for individual projects

Work with all internal manufacturing departments to determine capacity and requirement commitments that achieve customer outcomes while not disrupting overall business

Communicate with Quality to navigate requirements based on Quality Policies, Quality Agreements, Work Instructions, Industry Standards, and Protolabs's potential corresponding commitments to customers within these frameworks

Support Engineering in scope development of projects which require additional research and development

Work with Logistics and Scheduling to manage customer delivery schedules for long-term projects

Maintain records of potential and ongoing opportunities for management review

Collaborate with fellow team members to share perspectives and experiences from past work and projects