Desktop Support Analyst

2–5 years in Service Desk/Desktop Support or similar IT Engineering role

Strong troubleshooting across Windows 11 and macOS; iOS/Android a plus

Experience with ticketing systems (e.g., Freshdesk, Jira, ServiceNow) and remote support tools

Hands-on with MDM/endpoint management (DTC, Jamf, or similar) and endpoint security tools

Working knowledge of Microsoft 365 administration; basic Azure AD/Entra ID concepts (groups, MFA, SSO)

Understanding of networking fundamentals (TCP/IP, DHCP/DNS, VPN, Wi Fi)

Scripting/automation fundamentals (PowerShell, Bash) for routine tasks and reporting

Excellent customer service, communication, and documentation skills; able to translate tech for non-technical users

Organized, proactive, comfortable prioritizing in a fast-paced environment

English proficiency; additional local language(s) preferred: German, French, Dutch, Italian

Excellent communication and collaboration skills

Nice to have

Associate’s Degree in Information Technology

ITIL Foundation, CompTIA A+/Network+, Microsoft 365 Certified, or JAMF certifications

Experience with Okta, Teams, 8x8 and AV ecosystems

Exposure to compliance frameworks (ISO 27001, SOC 2) and device hardening standards

SLA attainment and first-contact resolution rate

CSAT/user satisfaction scores

Endpoint compliance and patch currency

Excellent interpersonal and customer-facing skills

Analytical problem solver with attention to detail

Able to work independently and as part of a team

Comfortable working under SLA pressure and handling escalations calmly

Willingness to occasionally travel between sites and perform some manual handling (lifting hardware)

Part of our incredible journey is clearly down to our amazing team, and we strongly believe in giving people a space to truly, authentically be themselves. We also believe that treating our employees well and sprinkling a great place to work with some nice perks can make work a little sweeter.

Annual company bonus. We celebrate success together! Employees are not only rewarded for their achievements but also for contributing to the overall success of the business.

Wellness and well-being with access to OpenUp psychologists, practice mindfulness with Headspace and tons more.

Doggo-friendly office. We are big pet lovers and fully encourage hanging out with your (and your colleagues’) furry friends in the office

Daily Lunch and snacks are provided in the office; it's a moment for our teams to connect and recharge. Shared meals strengthen our bonds and fuel collaboration.

We offer learning and development days to be used for training or on volunteering, money to spend on learning courses, events, trainings, Access to our in-house LEARN platform with diverse courses, training, and workshops, In-house 3D Printing and much more!

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