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Operations Manager
Vast Group
Riyadh, KSA
Full Time
Manager
4 weeks ago
Operations ManagementTeam LeadershipProcess ImprovementProject ManagementData AnalysisCRM
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Operations ManagementTeam LeadershipProcess Improvement
About the Role
Vast Group, a Saudi fintech startup, is hiring an Operations Manager to lead Operations and Merchant Onboarding teams. The role involves scaling operations, accelerating merchant onboarding, and driving operational excellence.
Key Skills for This Role
Operations ManagementTeam LeadershipProcess ImprovementProject ManagementData AnalysisCRM
Responsibilities
- Lead and manage the Operations and Merchant Onboarding teams
- Own operational KPIs, service levels, onboarding timelines, and merchant activation targets
- Design, implement, and continuously improve operational processes and workflows
- Ensure efficient coordination between Sales, Product, Engineering, Finance, and Customer Success teams
- Monitor operational performance and identify opportunities for automation, optimization, and scalability
- Develop and maintain operational dashboards, reports, and performance metrics
- Drive operational excellence across all merchant facing processes
- Oversee the end to end onboarding journey from contract signing to successful activation
- Ensure merchants are onboarded efficiently and within agreed timelines
- Coordinate integrations with payment providers, POS systems, and third party partners
- Monitor onboarding pipelines and proactively resolve bottlenecks
- Ensure onboarding documentation, training, and merchant communication standards are maintained
Requirements
- 7+ years of experience in Operations, Customer Success, Merchant Operations, or Service Delivery roles
- At least 2 years of leadership experience managing operational teams
- Proven experience building and scaling operational processes in fast growing startups
- Experience within fintech, payments, SaaS, POS, technology, or high growth startup environments is highly preferred
- Experience managing onboarding, implementation, activation, or merchant operations teams is a strong advantage
- Strong leadership and people management capabilities
- Excellent project management and operational planning skills
- Strong analytical mindset with the ability to use data to drive decisions
- Experience designing operational processes and performance frameworks
- Ability to manage multiple priorities in a fast paced environment
- Strong communication and stakeholder management skills
- Proficiency in CRM, ticketing, and operational management systems
Full Job Posting
Operations Manager
- Vast Group is growing rapidly, and we're looking for an exceptional Operations Manager to lead our Operations and Merchant Onboarding teams as we continue scaling across Saudi Arabia.
- We're seeking builders who know how to turn signed contracts into successful, active merchants.
- Reporting directly to executive leadership, you will own the operational engine that powers merchant activation, onboarding, support coordination, and day to day service delivery.
Key Responsibilities
- Operations Management: Lead and manage the Operations and Merchant Onboarding teams. Own operational KPIs, service levels, onboarding timelines, and merchant activation targets.
- Design, implement, and continuously improve operational processes and workflows.
- Ensure efficient coordination between Sales, Product, Engineering, Finance, and Customer Success teams.
- Monitor operational performance and identify opportunities for automation, optimization, and scalability.
- Develop and maintain operational dashboards, reports, and performance metrics.
- Drive operational excellence across all merchant facing processes.
- Merchant Onboarding & Activation: Oversee the end to end onboarding journey from contract signing to successful activation.
- Ensure merchants are onboarded efficiently and within agreed timelines.
- Coordinate integrations with payment providers, POS systems, and third party partners.
- Monitor onboarding pipelines and proactively resolve bottlenecks.
- Ensure onboarding documentation, training, and merchant communication standards are maintained.
- Drive continuous improvement of the merchant onboarding experience.
What We’re Looking For
- 7+ years of experience in Operations, Customer Success, Merchant Operations, or Service Delivery roles.
- At least 2 years of leadership experience managing operational teams.
- Proven experience building and scaling operational processes in fast growing startups.
- Experience within fintech, payments, SaaS, POS, technology, or high growth startup environments is highly preferred.
- Experience managing onboarding, implementation, activation, or merchant operations teams is a strong advantage.
- Strong leadership and people management capabilities.
- Excellent project management and operational planning skills.
- Strong analytical mindset with the ability to use data to drive decisions.
- Experience designing operational processes and performance frameworks.
- Ability to manage multiple priorities in a fast paced environment.
- Strong communication and stakeholder management skills.
- Proficiency in CRM, ticketing, and operational management systems.
What You Get
- Competitive salary
- Performance based bonuses
- Premium VIP medical insurance coverage
- Fast track leadership opportunities as the company scales
- Direct exposure to executive leadership and strategic decision making
- The opportunity to help build the operational foundation of a rapidly growing Saudi fintech
Beyond the Basics
- Nap zones (because burnout isn’t part of the plan)
- Ping pong, padel, bowling, and competitive team game nights
- Celebration dinners after big wins and curated offsite experiences
- Surprise reward drops including F1 tickets 🏁
- Exclusive gym membership rates to keep you performing at your peak
Why Join Vast Group?
- Be part of a rapidly scaling Saudi fintech shaping the future of NFC and QR based payment solutions
- Ride the massive fintech wave transforming Saudi Arabia
- Backed by government initiatives and headquartered in The Garage one of the Middle East’s leading startup accelerators
- Direct exposure to executive leadership
- High ownership, real impact, and zero bureaucracy
- Strong product market fit in a fast growing fintech ecosystem
- Move fast with short decision cycles and real execution speed
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