Operations Manager
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Key skills for this role
Role Overview
The Operations Manager supports international business development, institutional enrollment, and student recruitment.
The role optimizes operations, manages key accounts, and supports efficient execution of enrollment strategies through internal and external collaboration.
Key Skills for This Role
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About the company
Global University Systems is an international network of higher education institutions focused on accessible and industry-relevant qualifications.
The organization offers degree programs, professional training, English language training, and corporate and executive education.
The network serves more than 100,000 students across more than 150 countries.
Primary purpose
The Operations Manager supports international business development, institutional enrollment, and student recruitment.
The role optimizes operations, manages key accounts, and supports efficient execution of enrollment strategies through internal and external collaboration.
Specific responsibilities
- Streamline operations with business development coordinators, business developers, and the Director of International Recruitment.
- Oversee project planning, execution, process improvements, and strategic international recruitment initiatives.
- Liaise with recruitment teams and external partners and manage incoming agent inquiries.
- Support agent and key account development, escalations, and problem-solving.
- Track KPIs, team targets, and performance metrics and provide insights to senior leadership.
- Maintain databases and accurate reporting and identify process gaps in recruitment, marketing, and partner engagement.
- Support contract compliance and internal procedures and coordinate enrollment initiatives across teams.
Position requirements
- Proven experience in operations, business development, or project management.
- Strong leadership, cross-functional collaboration, analytical, communication, problem-solving, and relationship management skills.
- Ability to manage multiple projects in a fast-paced global environment.
- Experience in international education, recruitment, or a related industry is a plus.
- Proficiency in Excel, Salesforce, and other CRM tools.
- Ability to work effectively with senior leadership and executive teams.
Engagement type
The position is available only under a consultancy agreement.
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