Program Advisor (Student Recruitment)

Program Advisors are responsible for promoting the University programme portfolio to prospective students via phone, email, and online meetings, forming a vital and integral part of the sales and recruitment team.

The purpose of the role is to manage the student pipeline from initial enquiry and application through to enrolment and payment of tuition fees, providing domestic and international students with support throughout the full application journey.

You will work with minimal day-to-day supervision, leading and managing a consultative enrolment process within established procedures and parameters. The role requires a strong understanding of internal systems, processes, programme offerings, and the wider higher education environment.

Role holders are expected to work with independence and initiative, prioritise effectively in response to changing demands, and make decisions within defined parameters. You will also be expected to actively contribute to improving recruitment processes and student experience.

Proactively manage and respond to a high volume of prospective students through phone, sms, video calls, emails and chats. Often making 100+ dials per day.

Continuously learn and master the course offerings and programs provided by the University through structured training and independent research.

Provide individually tailored consultations and advice to prospective students, adapting communication style to meet diverse needs

Guide students through the full application journey: from initial enquiry through to application completion, offer conversion, and enrolment.

Explore a students’ career aspirations and confidently match them to relevant programmes

Advise international students on visa, immigration, and compliance requirements where applicable

Build and maintain strong relationships with prospective students, providing tailored guidance and solutions, keeping applicants engaged and informed through their enrolment process

Deliver excellent customer service to students and stakeholders at all stages of the recruitment cycle

Represent the University in a professional, positive, and engaging manner at all times

Accurately maintain CRM systems with a high level of attention to detail, ensuring all student records are kept up to date

Identify opportunities for new business and recruitment avenues within the market

Support continuous improvement in recruitment processes and student conversion strategies

1+ years exposure to the higher education industry

2+ years of professional, full-time sales experience in a closing sales role

1+ years of experience working through complex sales cycles with multiple touch points and decision makers

2+ years’ track record of meeting revenue targets and performance quotas

2+ years of experience managing an accurate pipeline and reporting from a CRM

Ability to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate data

Fast learner, meticulous attention to detail with near perfect verbal and written communication skills

A problem-solving and positive attitude with an interest in higher education and the legal profession

Prior experience in an education or e-learning space

Related Marketing, Commerce or Tech Bachelors or Honours Degree

1+ years of experience in a team leadership role

Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies